General Terms and Conditions
In these General Terms and Conditions (GTC) we, Dreiseelenkristall, Ulrike Fritzsche, Schellingstr. 27, 86167 Augsburg, phone: 01756987186, e-mail address: info@dreiseelenkristall.com, the conditions for orders in our online store.
1. scope of application
For the conclusion of the contract in our online store, the provisions of these GTC apply between us and you. Conflicting or deviating GTC shall not apply.
2. conclusion of contract
You can order goods displayed in our online store by placing them in the shopping cart. You can change your selection at any time in the shopping cart using the buttons provided until the order is completed. Use the back button on your browser to return to the previous order steps. By clicking on the Order with obligation to pay button, you accept our binding offer to conclude a contract for the goods you have selected. We will confirm receipt of the order immediately by e-mail.
The text of the contract is stored by us after conclusion of the contract and is not accessible to the customer. You can archive the data of your order and the GTC by saving or printing the data summarized in the last order step as well as the GTC.
The following languages are available for contract conclusion: German and English.
In the case of our own events, we are the contractual partner. If another organizer is specified on the order page, the contract is concluded with this organizer.
A processing fee may be charged when ordering tickets. This is displayed on the product page and during the ordering process. Possible costs for postage and shipping can be found in the shipping conditions. All costs are displayed when ordering.
3rd delivery
Delivery times stated by us are calculated from the time of our order confirmation. If we offer the payment method prepayment and you select this, the delivery time is calculated from the time at which you have initiated the payment. If we have not specified a delivery time, it is a maximum of 1 day.
Delivery restrictions exist insofar as we only deliver to customers with a delivery address in one of the following countries or areas: worldwide.
You bear the shipping costs. Any shipping costs incurred will be displayed during the ordering process.
We offer software in our online store via a link as a download or as an attachment by e-mail.
We would like to point out that your right of withdrawal as a consumer in a contract for the delivery of digital content that is not on a physical data carrier expires if we have started to execute the contract after you have expressly agreed that we start to execute the contract before the expiry of the withdrawal period and have confirmed your knowledge that you lose your right of withdrawal by your consent with the start of the execution of the contract.
4. prices and payment processing
All prices are final prices and include statutory VAT. The price and any shipping costs will be displayed on an overview page before you submit your order.
The following payment methods are available for orders in our online store: Invoice, direct debit, credit card, Paypal, Klarna, Apple Pay and gift voucher. We do not charge additional fees for any payment method.
5. supplementary conditions for ticket sales
We are entitled to cancel a customer's ticket order and thus withdraw from the contract if the customer violates specific conditions that we or the organizer have set and to which we have drawn attention when the order was placed.
Unless otherwise agreed, the commercial resale of tickets is not permitted. In the case of a non-commercial resale, the purchase price may not exceed the ticket price by more than 10% to compensate for transaction costs incurred, unless the actual costs incurred are higher. If a resale violates the aforementioned conditions, we are entitled to cancel the ticket order.
Please check the tickets upon receipt. If they do not correspond to your order, please let us know.
Tickets can be deposited at the cash desk if ordered at short notice. Collection requires the presentation of an official photo ID and - if the purchaser does not collect the tickets themselves - written authorization from the purchaser.
Admission to the event requires full payment of the ticket price for personalized tickets.
The house rules, which are displayed at the venue, apply.
You can only use a gift voucher purchased from us in our online store. You must redeem it before completing the order process. The value of the voucher will be deducted from the amount to be paid. If it is not sufficient, you can choose another payment method for the difference. No cash payment or interest is paid on credit balances. Gift vouchers cannot be used to purchase further gift vouchers.
6. additional information
There is a statutory right to liability for defects. We shall be liable for material defects and defects of title in accordance with the statutory provisions, without prejudice to any guarantees given by us. We will inform you about guarantees and their conditions on the respective product page.
The goods remain our property until the purchase price has been paid in full.
Consumers have a statutory right of withdrawal when concluding distance selling contracts. Information on the right of withdrawal and the costs of returning goods can be found on the following page: www.dreiseelenkristall.de/widerrufsbelehrung
We would like to point out that there is no statutory right of withdrawal for consumers in the case of contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of services. This means that ticket orders are binding and consumers have no right of withdrawal for tickets for events that take place on a specific date.
7. liability
Claims for damages are excluded. Excluded from this are claims arising from injury to life, limb or health, from guarantees or under the Product Liability Act, as well as liability for other damages based on an intentional or grossly negligent breach of duty. Furthermore, liability for the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance you may regularly rely remains unaffected. In the event of a slightly negligent breach of these contractual obligations, we shall only be liable for the foreseeable damage typical of the contract.
The aforementioned liability regulations also apply to our legal representatives and vicarious agents.
8. final provisions
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the country in which you usually reside remain unaffected by the above choice of law. If you are a merchant, a legal entity under public law or a special fund under public law at the time of the order and have your registered office in Germany, the exclusive place of jurisdiction is Augsburg.
Status of the GTC: July 20, 2025
Other conditions
9. registration for events and retreats of Dreiseelenkristall
Registration takes place via the event ticket or bindingly via the registration form on the website www.dreiseelenkristall.de. Registration is only effective once the participant has received written confirmation by e-mail. The deposit must be transferred immediately after a binding registration via the registration form and confirmation by e-mail. The deposit is non-refundable after the binding registration – see point 28 for further details on cancellation. Valid payment methods through our website are Stripe, credit card or PayPal. You can also pay by bank transfer, please contact us for this payment method by e-mail at info@dreiseelenkristall.com. You can cancel your registration within 14 days.
10. number of participants
The event will take place if the minimum number of participants is reached up to four weeks before the start of the retreat or workshop. If the minimum number of participants is not reached, the already registered participants will be notified in writing. Payments already made will also be refunded.
11. exclusion of liability
Each participant releases Taj Shabad and the guest teachers from all liability to the extent permitted by law for complaints or injuries of any kind occurring during or as a result of the retreat or workshop. The services offered (treatments, trainings, workshops, retreats, etc.) are not intended as a substitute for medical treatment / consultation.
12 Cancellations
For all events of Dreiseelenkristall:
If a participant withdraws from a service (e.g. training, workshop, retreat etc.) after binding registration, due to illness or for other reasons, the following cancellation fees will apply:
The deposit will not be refunded.
Cancellation within 30 days before the start of the event: We will refund 50% of the course fee.
In case of cancellation within 14 days before the start of the event, we will refund 20% of the course fee.
Cancellation within less than 14 days before the start of the event as well as no-show: no refund, we keep 100% of the course fee.
14. permission for photos and video clips
To create art, we take photos and video clips during group trainings and/or share them with select participants who can’t attend live or share them in tasteful art on social media. I hereby consent to photos and videos being taken and used on social media for teacher artistic expression.
15th drug and alcohol-free event
I hereby acknowledge that this event is completely drug and alcohol free and understand that violation of this rule will result in expulsion from the training with no refund.
16. registrations for the training courses
16 a Contractual partner
The contractual partner is Dreiseelenkristall and the course participant.
16 b Subject matter of the contract
The subject matter of the contract is set out in these General Terms and Conditions and in the provisions set out in the service descriptions and price lists.
16 c Registration confirmation/invoice
After receipt of the registration, a confirmation of registration will be sent by email. Registration only becomes effective once a deposit of EUR 200 has been paid.
16 d Liability
a) By signing this training agreement, the course participant confirms that he/she is sufficiently informed about the physical requirements of the training through personal active experience in practicing yoga. The course participant also confirms that he/she has the necessary physical fitness and health.
b) Participation in the training is at the participant’s own risk.
c) Dreiseelenkristall and guest teachers are not liable for damages resulting from injury to life, body or health, but only in the case of gross negligence or intent; liability for simple negligence is excluded in this respect.
d) The liability of Dreiseelenkristall and guest teachers for damage to property and financial loss, in particular items brought by the participant such as clothing, valuables and money, is excluded.
16 e Withdrawal before the start of the course
The participant may withdraw from the contract at any time. The declaration must be made in writing by post or email. The following regulation applies to cancellation fees (the date of receipt of the declaration by the organizer is decisive):
The down payment for costs already incurred is due the entire time before the start of the course.
The entire course fee is due from 31 days before the start of the course. If the canceling training participant can prove that a lesser loss has been incurred (e.g. by filling the training place with another person), the fee may be lower.
The due dates of the payments – insofar as they continue to exist – shall remain unaffected by the termination.
Cancellation is not possible after the start of the event. In the event of non-attendance, the event fee is due in full. Nevertheless, the participant is permitted to continue the training in the following year.
These regulations apply regardless of the reason for cancellation and even if a medical certificate is presented.
16 f Failure to attend course units, discontinuation of training
a) If you are unable to take part in the training due to permanent illness or injury, you can make up for missing course units in the following training course on presentation of a medical certificate.
16 g Minimum number of participants
Dreiseelenkristall reserves the right to postpone or cancel the training if the minimum number of 5 participants is not reached.
16 h Copyright
The copyright of all publications created by Dreiseelenkristall lies with Dreiseelenkristall. Any use other than for personal use, in particular reproduction or disclosure to third parties, is prohibited. By accepting the GTC, participants give their consent that photos or video recordings made during the training courses may be used in audiovisual media or print media, as well as for online advertising purposes (e.g. on www.dreiseelenkristall.de, Instagram or Facebook), without remuneration and for an unlimited period of time and space. Video material is primarily used for training purposes. Participants do not acquire any rights to the use of property rights, brand names, course names or advertising material for the respective event.
16 i Collateral agreements, written form
a) No verbal ancillary agreements to this training agreement have been made. Amendments and supplements, including this provision, must be made in writing.
b) Should one or more provisions of this training agreement, including the supplementary provisions of the General Terms and Conditions, be wholly or partially invalid, this shall not affect the validity of the remaining provisions.
